ResQue Access Update

Update process from prior version of GO-Global

Introduction

Access to ResQue is changing slightly with an update to the underlying connection method, GO-Global. The update provides an easier installation process for new users and a more reliable connection for existing users. This change will appear to groups of users starting 03 June 2019 and should be deployed to all users by 31 June 2019. This document details the expected changes. No action is required from you until your usual ResQue link prompts you for a download.

Update and Install process for New and Existing Users

1. The first time you navigate to a ResQue link that has been updated you will see the following download wheel.  This may take up to two minutes to complete.

2. Once downloading has completed you will be redirected to this page. If it does not appear after a few minutes, reload the page. Click the ‘Download’ link. You will be asked to save ‘go-global.exe’ or automatically start downloading this file.

3. Run ‘go-global.exe’ after the download has completed.

4. The following installer should appear. Click the ‘Install’ button to begin the installation. A progress bar will appear.

5. Once the installation has completed, the ‘Close’ button will appear. Click the close button and return to your browser.

6. The web page in your browser will automatically reload and provide the ResQue login after you exit the GOGlobal Single User installer. If the page does not reload after a few moments, reload the page and the ResQue login prompt will be provided.

Compatibility

GO-Global Client
Users can connect to a GO-Global Host from any computer that supports a GO-Global client. GO-Global supports the following platforms:
 Windows 10 Pro and Enterprise (32-bit/64-bit), Windows 8.1 Pro and Enterprise (32-bit/64-bit), Windows 7 with Service Pack 1 (32-bit/64-bit)
 Mac OS X 10.10 and later
 Red Hat Enterprise Linux and 6 and 7 (64-bit), CentOS 6 and 7 (64-bit), SUSE Linux Enterprise Desktop 12 (64-bit), Ubuntu 16.04 LTS (64-bit)

GO-Global supports the following browsers:
 Internet Explorer 11 (32-bit)
 Mozilla Firefox 52 and later (standard and ESR, 32-bit and 64-bit)
 Apple Safari 9 or later on Mac OS X
 Google Chrome with Windows 7, Windows 8.1, Windows 10, and Chromebook
 Microsoft Edge

Troubleshooting

If you have any issues installing or connecting to ResQue, please ensure that security policies, antivirus or firewall software, and browser extensions are not causing issues with the GO-Global application. It is also helpful to try an alternate web browser if you are experiencing issues connecting.

You can also download a PDF version of these instructions by clicking this link.

Please contact support@n-focus.com if you continue to have problems connecting to ResQue.

Data Analyst

NFocus is looking to add a Data Analyst to our team!

Summary/Objective

The Data Analyst is responsible for processing data for direct mail campaigns, creating reports, understanding USPS rules and regulations, and analysis of data for rank scoring/modeling.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Follows department standards for accurate processing of data to meet customer requirements and ensure the output files are compliant with USPS guidelines.
  • Meets customer deadlines. Communicates potential delays and roadblocks to Operations Supervisor and/or the appropriate Account Manager for communication to customer.
  • Works with the account management team to ensure that customer expectations are clearly defined and met.
  • Produces standardized and ad-hoc reporting to meet customer requirements.
  • Maintains up-to-date knowledge of USPS rules and regulations.
  • Assists in studying and analyzing data processing functions, methods, and procedures, and makes recommendations concerning the feasibility of revising existing processing procedures that will more effectively use department and company resources.
  • Produces procedural documentation as required.

Competencies

  • Technical capacity
  • Problem solving/analysis
  • Takes initiative and ownership
  • Communication proficiency
  • Work independently as well as with a team
  • Time management

Core Technologies

  • Windows OS
  • Microsoft Office
  • BCC Mail Manager experience a plus
  • Windowbook experience a plus

Job Type: Full-time

For more information or to apply, please contact Dianne Garlinger, Director of Fiance and Human Resources

Account Manager

NFocus is looking to add an Account Manager to our team

Account Manager (Customer Service Rep) 

Are you customer focused and service minded? Do you thrive in a fast-paced environment? Are you a champ at multi-tasking? Do you crave a team-oriented environment that supports your growth? If this describes you – we’d like to hear from you!

Summary/Objective

The Account Manager is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with the customers and team members in the company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders according to established department policies and procedures.
  • Provide timely feedback to the company regarding customer concerns.
  • Partners with the sales team to meet and exceed the customer’s service expectations.
  • Collaborate with the Sales team and the Data Processing Department to successfully on-board new customers.
  • Serve as liaison between the customer and the Data Analysts.
  • Create job tickets with accurate information and pricing.
  • Maintain detailed notes regarding assigned customers and their ordering habits.
  • Maintain a working knowledge of US Postal rules and regulations.
  • Conduct periodic care calls to customers to identify opportunities for improvement and to educate them on new and existing products they may not be aware of.

Competencies

  • Customer/Client Focus
  • Problem solving/analysis
  • Takes initiative and ownership
  • Communication proficiency
  • Work independently as well as with a team
  • Time management
  • Business Acumen

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)

For more information, or to submit your resume, please email Dianne Garlinger.