ResQue Access Update

Update process from prior version of GO-Global

Introduction

Access to ResQue is changing slightly with an update to the underlying connection method, GO-Global. The update provides an easier installation process for new users and a more reliable connection for existing users. This change will appear to groups of users starting 03 June 2019 and should be deployed to all users by 31 June 2019. This document details the expected changes. No action is required from you until your usual ResQue link prompts you for a download.

Update and Install process for New and Existing Users

1. The first time you navigate to a ResQue link that has been updated you will see the following download wheel.  This may take up to two minutes to complete.

2. Once downloading has completed you will be redirected to this page. If it does not appear after a few minutes, reload the page. Click the ‘Download’ link. You will be asked to save ‘go-global.exe’ or automatically start downloading this file.

3. Run ‘go-global.exe’ after the download has completed.

4. The following installer should appear. Click the ‘Install’ button to begin the installation. A progress bar will appear.

5. Once the installation has completed, the ‘Close’ button will appear. Click the close button and return to your browser.

6. The web page in your browser will automatically reload and provide the ResQue login after you exit the GOGlobal Single User installer. If the page does not reload after a few moments, reload the page and the ResQue login prompt will be provided.

Compatibility

GO-Global Client
Users can connect to a GO-Global Host from any computer that supports a GO-Global client. GO-Global supports the following platforms:
 Windows 10 Pro and Enterprise (32-bit/64-bit), Windows 8.1 Pro and Enterprise (32-bit/64-bit), Windows 7 with Service Pack 1 (32-bit/64-bit)
 Mac OS X 10.10 and later
 Red Hat Enterprise Linux and 6 and 7 (64-bit), CentOS 6 and 7 (64-bit), SUSE Linux Enterprise Desktop 12 (64-bit), Ubuntu 16.04 LTS (64-bit)

GO-Global supports the following browsers:
 Internet Explorer 11 (32-bit)
 Mozilla Firefox 52 and later (standard and ESR, 32-bit and 64-bit)
 Apple Safari 9 or later on Mac OS X
 Google Chrome with Windows 7, Windows 8.1, Windows 10, and Chromebook
 Microsoft Edge

Troubleshooting

If you have any issues installing or connecting to ResQue, please ensure that security policies, antivirus or firewall software, and browser extensions are not causing issues with the GO-Global application. It is also helpful to try an alternate web browser if you are experiencing issues connecting.

You can also download a PDF version of these instructions by clicking this link.

Please contact support@n-focus.com if you continue to have problems connecting to ResQue.

Training Coordinator

NFocus is currently looking to fill the position of Training Coordinator

*Summary/Objective

*The Training Coordinator is responsible for analyzing training needs, developing curriculum, and delivering courses to staff members and customers.

*Essential Functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Confers with management, supervisors, employees, and customers to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives, and technologies.
  • Designs, develops, implements, and delivers training programs for varying levels of individuals within the company and to customers.
  • Coordinates training schedule with the hiring and training demands of the company and customers.
  • Formulates teaching outline and determines instructional methods such as individual training, group instruction, demonstrations, meetings, and workshops.
  • Prepares and distributes training aids, such as instructional material, handouts, evaluation forms, and visual aids.
  • Schedules the appropriate classroom and prepares the physical setup, including audiovisual equipment.
  • Develops and maintains continual education support materials to be used for reference once training has been completed.
  • Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
  • Develops strong relationships with management and staff to develop course materials and receive feedback.
  • Remains current on developments in training and instructional methodologies.

Competencies

  • Business Acumen
  • Communication Proficiency
  • Initiative
  • Relationship Management
  • Time Management
  • Organizational Skills
  • Problem Solving/Critical Thinking

Job Type: Full-time

Experience:

  • Training & Development: 2 years (Preferred)

Work authorization:

  • United States (Required)

Questions?  Contact Dianne Garlinger Director of Finance and Human Resources

Winner of Helping Others Succeed Award Announced

Tiffani Rossi receives first ever NFocus Helping Others Succeed award

Tiffani Rossi, Client Growth Specialist, was awarded the Helping Others Succeed award for the first quarter of 2019.  The award is given quarterly to an NFocus employee who goes above and beyond helping others succeed.

“‘Helping others succeed’ is the NFocus vision statement, it drives everything we do,” said Doug Cronin, President of NFocus.  “Tiffani is an example of someone who takes great pride in helping others succeed, whether that is with her co-workers, our clients, or people outside of NFocus.”

Tiffani is focused on helping clients with their marketing efforts by optimizing targeting, improving data quality and analyzing results.  As the Client Growth Specialist, Tiffani works one-on-one with clients to build custom data solutions to meet the unique needs of each client.

Tiffani frequently collaborates with other departments in NFocus to help.  It is common for Tiffani to be found working with the Account Managers or the Data Analysts helping build solutions.

Tiffani earned a Bachelor’s degree from Park University and an Associate’s degree from Hocking College.  Tiffani was born and raised in Lancaster, Ohio where she currently lives with her husband, two kids, two dogs, a cat and a turtle.

 

Software Developer

NFocus is looking to add a Software Developer to our team


This developer will contribute to innovation which is critical for the growth of a fast growing, mission-driven sustainable business. The Full Stack Developer is responsible for the development of web applications that take into consideration all aspects of application development architecture design including – performance, scalability, coding, caching, security, encryption, session state management, and error logging and testing. Successful candidates will be self-starters and have a passion for software development. Collaboration with all NFocus departments and with our enterprise customers is required, making good communication and interpersonal skills essential.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Writes complex technical modules based on design specifications adhering to department coding guidelines delivering on time and on budget in a quality manner.
  • Designs, prototypes and applies best practices for new and/or existing systems including the development of test plans
  • Establishes priorities and executes to achieve results
  • Creates software release notes, support documents, and user documentation
  • Ensures proper version control of application software code
  • Performs troubleshooting, debugging and testing of application software
  • Resolves production support issues in a timely manner, including during non-business work hours when required.
  • Communicates effectively with manager, peers, and internal customers to relay status of work and raise challenges, concerns, questions, and issues as necessary
  • Collaborate with senior developers to help author standard process and support related documents
  • Stays abreast of the new technologies and help articulate pros and cons to the management team
  • Mentors junior staff in appropriate technical and business skills and help coordinate their day-to-day tasks
  • Understands database architecture, distributed infrastructure and various network technologies to develop robust and scalable solutions for the organization
  • Performs code reviews and design reviews in order ensure quality of deliverables and functional requirements are achieved
  • Participates in daily stand ups, sprint planning, and other activities in an Agile Scrum environment.
  • Performs other duties as assigned

Requirements:

  • Bachelor’s degree (BA / BS / BFA) or equivalent preferred
  • 5-8 years’ working in a corporate or equivalent environment
  • 4+ years of prior experience in application development

Competencies

  • Technical capacity
  • Problem solving/analysis
  • Initiative
  • Communication proficiency
  • Work independently as well as with a team
  • Time management
  • Full Stack web development (8+ years)
  • The ability to work in a team of developers of varied skill levels and expertise.
  • Multi-tier layered architecture

Core Technologies Listed in Priority

  • Bootstrap, Angular, React or other front-end Javascript/Typescript framework
  • ASP.NET/C#, .NET Core
  • WebAPI
  • NodesJS
  • Docker containerization
  • UI/UX (Design, CSS, Cross-browser)
  • MS SQL, SSMS, SSIS
  • VB.net
  • PostgreSQL

Optional Technologies

  • MVVM, MVC, or other similar framework
  • Entity Framework
  • Git Source Control
  • Familiarity practicing in an Agile/Scrum environment.
  • Cloud development experience
  • Experience with Geographic Information System (GIS Software)

Email questions or your resume to Dianne Garlinger, Director of Finance and Human Resources

NFocus Holiday Hours

NFocus Holiday Hours

On behalf of the entire NFocus family, we wish you and your family a very happy holiday season!

NFocus will be closed the following days:

December 24th and 25th

December 31st and January 1st

Please contact your Account Manager or Support if you have any questions or need to adjust your order schedule.

Thank you and happy holidays!

Sincerely,

The NFocus Team

 

NFocus Welcomes New Director of Information Technology

NFocus is excited to announce the appointment of Cliff Reynolds to the role of Director of Information Technology.Cliff Reynolds

Cliff brings a wealth of experience to the NFocus team including IT infrastructure, global manufacturing, system operations, and network management.  Cliff’s background includes working as an IT Project Manager and Senior Program Director for Fortune 500 companies in the Midwest.  Cliff also spent 15 years in IT Infrastructure and Operations for the United States Marine Corps.

“We are thrilled to have Cliff join the NFocus family,” said Doug Cronin, President of NFocus.  “Cliff’s experience and knowledge will be a tremendous asset to our Development team.”

Cliff lives in Lancaster with his wife and four kids.  Cliff volunteers with veterans helping them transition into jobs after their service ends by assisting them with job placement services and is the President for the Lancaster Gales Youth Football Association.

About NFocus: NFocus is a company rooted in strong data, supported by knowledgeable people, and strengthened by innovative solutions to accelerate growth.  Founded in 1989, NFocus helps marketers succeed through our proprietary marketing technology, robust data portfolio, and extensive industry experience.  Processing billions of data records annually, NFocus is a proven marketing partner for a variety of clients across the United States.

Senior Software Architect – Application Development

NFocus is looking for a Senior Software Architect to join our team.

The Sr Software Architect leads a team through specific team tasks, including system or process maintenance, new project delivery, and production issue resolution. Works with IT Senior Management to develop department direction and vision. Sets goals to ensure the success of the Team. Provides both team and cross functional leadership while ensuring the quality and timeliness of all team deliverable. The Sr Software Architect participates on one or more project teams, including supporting the design and modeling of the architecture and related solutions, component identification, quality reviews and adherence to policies, standards, guidelines and procedures. They review existing business processes to improve business processes as well as support all architectural disciplines under Sr IT Management direction. They will also be required to give input to the overall ESA practice and standards.

Essential Functions Include

    1. Leads team members through department tasks including design, development, and/or configuration of IT systems that meet technical specifications and end-user requirements
    2. Works with IT Senior Management to develop department direction and vision that ensures alignment with business strategy
    3. Sets team goals to ensure the success of the department in accordance with milestones developed by IT Senior Management
    4. Be part of a team of developers in solving complex software problems.
    5. Establish and adhere to coding and engineering practices within the team.

Requirements:

      • Bachelor’s degree (BA / BS / BFA) or equivalent preferred
      • 5-8 years’ working in a corporate or equivalent environment
      • Experience with management and supervisory practices; human resource practices; safety requirements and procedures; standard office practices
      • Experience with IT architecture and design concepts; software development lifecycle; project management; advanced and systems administration practices and principles; planning, design, and problem resolution

View the complete job posting hereContact Dianne Garlinger for more information.

Construction Update 10/18

Major work starts on building renovations.

Construction crews took advantage of perfect weather conditions and began the first major step in renovating our buildings.  Today crews removed the metal siding on the southern facing wall.  The insulation will next be removed and replaced with more efficient spray on foam material.  The metal siding will also be replaced with EIFS providing an even higher insulation factor.

NFocus Construction Updates

NFocus Construction Updates

 

 

 

 

 

 

 

 

NFocus Construction Updates

Follow all of the construction progress here.