{"id":1642,"date":"2019-05-10T09:49:08","date_gmt":"2019-05-10T14:49:08","guid":{"rendered":"http:\/\/www.n-focus.com\/?p=1642"},"modified":"2020-01-28T10:26:28","modified_gmt":"2020-01-28T15:26:28","slug":"account-manager","status":"publish","type":"post","link":"https:\/\/www.n-focus.com\/~nfci\/index.php\/2019\/05\/10\/account-manager\/","title":{"rendered":"Account Manager"},"content":{"rendered":"<p>NFocus is looking to add an Account Manager to our team<\/p>\n<h3>Account Manager (Customer Service Rep)<\/h3>\n<p>Are you customer focused and service minded? Do you thrive in a fast-paced environment? Are you a champ at multi-tasking? Do you crave a team-oriented environment that supports your growth? If this describes you \u2013 we\u2019d like to hear from you!<\/p>\n<p><strong>Summary\/Objective<\/strong><\/p>\n<p>The Account Manager is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with the customers and team members in the company.<\/p>\n<p><strong>Essential Functions<\/strong><\/p>\n<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<\/p>\n<div class=\"jobsearch-JobComponent-description icl-u-xs-mt--md\">\n<div class=\"jobsearch-jobDescriptionText\">\n<ul>\n<li>Provide timely and accurate information to incoming customer order status and product knowledge requests.<\/li>\n<li>Process customer orders according to established department policies and procedures.<\/li>\n<li>Provide timely feedback to the company regarding customer concerns.<\/li>\n<li>Partners with the sales team to meet and exceed the customer\u2019s service expectations.<\/li>\n<li>Collaborate with the Sales team and the Data Processing Department to successfully on-board new customers.<\/li>\n<li>Serve as liaison between the customer and the Data Analysts.<\/li>\n<li>Create job tickets with accurate information and pricing.<\/li>\n<li>Maintain detailed notes regarding assigned customers and their ordering habits.<\/li>\n<li>Maintain a working knowledge of US Postal rules and regulations.<\/li>\n<li>Conduct periodic care calls to customers to identify opportunities for improvement and to educate them on new and existing products they may not be aware of.<\/li>\n<\/ul>\n<p><b>Competencies<\/b><\/p>\n<ul>\n<li>Customer\/Client Focus<\/li>\n<li>Problem solving\/analysis<\/li>\n<li>Takes initiative and ownership<\/li>\n<li>Communication proficiency<\/li>\n<li>Work independently as well as with a team<\/li>\n<li>Time management<\/li>\n<li>Business Acumen<\/li>\n<\/ul>\n<p><strong>Job Type: Full-time<\/strong><\/p>\n<p><strong>Experience<\/strong><\/p>\n<ul>\n<li>Customer Service: 1 year (Preferred)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>For more information, or to submit your resume, please email <a href=\"mailto:dgarlinger@n-focus.com\" target=\"_blank\" rel=\"noopener noreferrer\">Dianne Garlinger<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NFocus is looking to add an Account Manager to our team Account Manager (Customer Service Rep) Are you customer focused and service minded? Do you thrive in a fast-paced environment? Are you a champ at multi-tasking? Do you crave a team-oriented environment that supports your growth? If this describes you \u2013 we\u2019d like to hear [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/posts\/1642"}],"collection":[{"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/comments?post=1642"}],"version-history":[{"count":4,"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/posts\/1642\/revisions"}],"predecessor-version":[{"id":2182,"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/posts\/1642\/revisions\/2182"}],"wp:attachment":[{"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/media?parent=1642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/categories?post=1642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.n-focus.com\/~nfci\/index.php\/wp-json\/wp\/v2\/tags?post=1642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}