Lancaster, OH, USA             (740) 654-5809
The Data Agency


ResQue Access Update

Update process from prior version of GO-Global


Access to ResQue is changing slightly with an update to the underlying connection method, GO-Global. The update provides an easier installation process for new users and a more reliable connection for existing users. This change will appear to groups of users starting 03 June 2019 and should be deployed to all users by 31 June 2019. This document details the expected changes. No action is required from you until your usual ResQue link prompts you for a download.

Update and Install process for New and Existing Users

1. The first time you navigate to a ResQue link that has been updated you will see the following download wheel.  This may take up to two minutes to complete.

2. Once downloading has completed you will be redirected to this page. If it does not appear after a few minutes, reload the page. Click the ‘Download’ link. You will be asked to save ‘go-global.exe’ or automatically start downloading this file.

3. Run ‘go-global.exe’ after the download has completed.

4. The following installer should appear. Click the ‘Install’ button to begin the installation. A progress bar will appear.

5. Once the installation has completed, the ‘Close’ button will appear. Click the close button and return to your browser.

6. The web page in your browser will automatically reload and provide the ResQue login after you exit the GOGlobal Single User installer. If the page does not reload after a few moments, reload the page and the ResQue login prompt will be provided.


GO-Global Client

Users can connect to a GO-Global Host from any computer that supports a GO-Global client. GO-Global supports the following platforms:

  • Windows 10 Pro and Enterprise (32-bit/64-bit), Windows 8.1 Pro and Enterprise (32-bit/64-bit), Windows 7 with Service Pack 1 (32-bit/64-bit)
  • Mac OS X 10.10 and later
  • Red Hat Enterprise Linux and 6 and 7 (64-bit), CentOS 6 and 7 (64-bit), SUSE Linux Enterprise Desktop 12 (64-bit), Ubuntu 16.04 LTS (64-bit)

GO-Global supports the following browsers:

  • Internet Explorer 11 (32-bit)
  • Mozilla Firefox 52 and later (standard and ESR, 32-bit and 64-bit)
  • Apple Safari 9 or later on Mac OS X
  • Google Chrome with Windows 7, Windows 8.1, Windows 10, and Chromebook
  • Microsoft Edge


If you have any issues installing or connecting to ResQue, please ensure that security policies, antivirus or firewall software, and browser extensions are not causing issues with the GO-Global application. It is also helpful to try an alternate web browser if you are experiencing issues connecting.

You can also download a PDF version of these instructions by clicking this link.

Please contact if you continue to have problems connecting to ResQue.

Data Analyst

NFocus is looking to add a Data Analyst to our team!


The Data Analyst is responsible for processing data for direct mail campaigns, creating reports, understanding USPS rules and regulations, and analysis of data for rank scoring/modeling.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Follows department standards for accurate processing of data to meet customer requirements and ensure the output files are compliant with USPS guidelines.
  • Meets customer deadlines. Communicates potential delays and roadblocks to Operations Supervisor and/or the appropriate Account Manager for communication to customer.
  • Works with the account management team to ensure that customer expectations are clearly defined and met.
  • Produces standardized and ad-hoc reporting to meet customer requirements.
  • Maintains up-to-date knowledge of USPS rules and regulations.
  • Assists in studying and analyzing data processing functions, methods, and procedures, and makes recommendations concerning the feasibility of revising existing processing procedures that will more effectively use department and company resources.
  • Produces procedural documentation as required.


  • Technical capacity
  • Problem solving/analysis
  • Takes initiative and ownership
  • Communication proficiency
  • Work independently as well as with a team
  • Time management

Core Technologies

  • Windows OS
  • Microsoft Office
  • BCC Mail Manager experience a plus
  • Windowbook experience a plus

Job Type: Full-time

For more information or to apply, please contact Dianne Garlinger, Director of Fiance and Human Resources

Account Manager

NFocus is looking to add an Account Manager to our team

Account Manager (Customer Service Rep)

Are you customer focused and service minded? Do you thrive in a fast-paced environment? Are you a champ at multi-tasking? Do you crave a team-oriented environment that supports your growth? If this describes you – we’d like to hear from you!


The Account Manager is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with the customers and team members in the company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders according to established department policies and procedures.
  • Provide timely feedback to the company regarding customer concerns.
  • Partners with the sales team to meet and exceed the customer’s service expectations.
  • Collaborate with the Sales team and the Data Processing Department to successfully on-board new customers.
  • Serve as liaison between the customer and the Data Analysts.
  • Create job tickets with accurate information and pricing.
  • Maintain detailed notes regarding assigned customers and their ordering habits.
  • Maintain a working knowledge of US Postal rules and regulations.
  • Conduct periodic care calls to customers to identify opportunities for improvement and to educate them on new and existing products they may not be aware of.


  • Customer/Client Focus
  • Problem solving/analysis
  • Takes initiative and ownership
  • Communication proficiency
  • Work independently as well as with a team
  • Time management
  • Business Acumen

Job Type: Full-time


  • Customer Service: 1 year (Preferred)

For more information, or to submit your resume, please email Dianne Garlinger.

Training Coordinator

NFocus is currently looking to fill the position of Training Coordinator


*The Training Coordinator is responsible for analyzing training needs, developing curriculum, and delivering courses to staff members and customers.

*Essential Functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Confers with management, supervisors, employees, and customers to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives, and technologies.
  • Designs, develops, implements, and delivers training programs for varying levels of individuals within the company and to customers.
  • Coordinates training schedule with the hiring and training demands of the company and customers.
  • Formulates teaching outline and determines instructional methods such as individual training, group instruction, demonstrations, meetings, and workshops.
  • Prepares and distributes training aids, such as instructional material, handouts, evaluation forms, and visual aids.
  • Schedules the appropriate classroom and prepares the physical setup, including audiovisual equipment.
  • Develops and maintains continual education support materials to be used for reference once training has been completed.
  • Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
  • Develops strong relationships with management and staff to develop course materials and receive feedback.
  • Remains current on developments in training and instructional methodologies.


  • Business Acumen
  • Communication Proficiency
  • Initiative
  • Relationship Management
  • Time Management
  • Organizational Skills
  • Problem Solving/Critical Thinking

Job Type: Full-time


  • Training & Development: 2 years (Preferred)

Work authorization:

  • United States (Required)

Questions?  Contact Dianne Garlinger Director of Finance and Human Resources

Winner of Helping Others Succeed Award Announced

Tiffani Rossi receives first ever NFocus Helping Others Succeed award

Tiffani Rossi, Client Growth Specialist, was awarded the Helping Others Succeed award for the first quarter of 2019.  The award is given quarterly to an NFocus employee who goes above and beyond helping others succeed.

“‘Helping others succeed’ is the NFocus vision statement, it drives everything we do,” said Doug Cronin, President of NFocus.  “Tiffani is an example of someone who takes great pride in helping others succeed, whether that is with her co-workers, our clients, or people outside of NFocus.”

Tiffani is focused on helping clients with their marketing efforts by optimizing targeting, improving data quality and analyzing results.  As the Client Growth Specialist, Tiffani works one-on-one with clients to build custom data solutions to meet the unique needs of each client.

Tiffani frequently collaborates with other departments in NFocus to help.  It is common for Tiffani to be found working with the Account Managers or the Data Analysts helping build solutions.

Tiffani earned a Bachelor’s degree from Park University and an Associate’s degree from Hocking College.  Tiffani was born and raised in Lancaster, Ohio where she currently lives with her husband, two kids, two dogs, a cat and a turtle.

Software Developer

NFocus is looking to add a Software Developer to our team

This developer will contribute to innovation which is critical for the growth of a fast growing, mission-driven sustainable business. The Full Stack Developer is responsible for the development of web applications that take into consideration all aspects of application development architecture design including – performance, scalability, coding, caching, security, encryption, session state management, and error logging and testing. Successful candidates will be self-starters and have a passion for software development. Collaboration with all NFocus departments and with our enterprise customers is required, making good communication and interpersonal skills essential.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Writes complex technical modules based on design specifications adhering to department coding guidelines delivering on time and on budget in a quality manner.
  • Designs, prototypes and applies best practices for new and/or existing systems including the development of test plans
  • Establishes priorities and executes to achieve results
  • Creates software release notes, support documents, and user documentation
  • Ensures proper version control of application software code
  • Performs troubleshooting, debugging and testing of application software
  • Resolves production support issues in a timely manner, including during non-business work hours when required.
  • Communicates effectively with manager, peers, and internal customers to relay status of work and raise challenges, concerns, questions, and issues as necessary
  • Collaborate with senior developers to help author standard process and support related documents
  • Stays abreast of the new technologies and help articulate pros and cons to the management team
  • Mentors junior staff in appropriate technical and business skills and help coordinate their day-to-day tasks
  • Understands database architecture, distributed infrastructure and various network technologies to develop robust and scalable solutions for the organization
  • Performs code reviews and design reviews in order ensure quality of deliverables and functional requirements are achieved
  • Participates in daily stand ups, sprint planning, and other activities in an Agile Scrum environment.
  • Performs other duties as assigned


  • Bachelor’s degree (BA / BS / BFA) or equivalent preferred
  • 5-8 years’ working in a corporate or equivalent environment
  • 4+ years of prior experience in application development


  • Technical capacity
  • Problem solving/analysis
  • Initiative
  • Communication proficiency
  • Work independently as well as with a team
  • Time management
  • Full Stack web development (8+ years)
  • The ability to work in a team of developers of varied skill levels and expertise.
  • Multi-tier layered architecture

Core Technologies Listed in Priority

  • Bootstrap, Angular, React or other front-end Javascript/Typescript framework
  • ASP.NET/C#, .NET Core
  • WebAPI
  • NodesJS
  • Docker containerization
  • UI/UX (Design, CSS, Cross-browser)
  • PostgreSQL

Optional Technologies

  • MVVM, MVC, or other similar framework
  • Entity Framework
  • Git Source Control
  • Familiarity practicing in an Agile/Scrum environment.
  • Cloud development experience
  • Experience with Geographic Information System (GIS Software)

Email questions or your resume to Dianne Garlinger, Director of Finance and Human Resources

NFocus Email Solutions

Drive Customer Action Across Multiple Platforms

Marketers need to attract new customers and keep existing customers coming back.  Adding email marketing into your overall strategy is a cost-effective approach to grow your audience engagement.

The NFocus email suite of solutions provides you with the tools you need to keep your current customers informed while delivering your messages to new prospects.

Acquisition Email

The NFocus Acquisition Email program allows you to engage and attract new customers.  Robust targeting options gives you the ability to build prospect lists that mirror your current customers.

Loyalty Email

You have cultivated and grown your contact list, the NFocus Loyalty Email solutions gives you the tools to drive long-term results.  Comprehensive metrics and deployment options give you the ability to send the right messages to the right audiences to maximize your impact.

Email Append

Quickly grow the size of your email list with NFocus Email Append.  Match email addresses to postal records to enable multi-channel marketing, increase your reach, and improve retention.

Contact us to learn more about the NFocus email solution and the benefits of using a multi-channel approach in your marketing strategy.